Privacy Policy
A. Koivu & M. A. Timmins T/as Salt & Wildflowers (“Salt & Wildflowers) is an event hire and stylist partnership based in Crescent Head, NSW. We are committed to protecting any personal information provided to us and information about those who visit our website.
Salt and Wildflowers is committed to providing quality services to you and this policy outlines how we may use your personal information and our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs guide us in determining the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
Scope of Privacy Policy
This privacy policy comes into effect once we have received any personal information from you or personal information about you from third parties. This information may be provided in the following circumstances:
· When you contact us to request information from us
· When we request information from you
· When you provide us your personal details on our booking form
· When third parties request information on your behalf and refer to you
· If you are a vendor, company or business whom we engage to provide equipment or services to our partnership or our clients
· When you visit our website
· When you complete our online contact form
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, email addresses, phone numbers, residential or other address, gender, billing and financial information (such as billing address, bank account and payment information), details of your event expectations and information of any previous dealings with us.
This Personal Information is obtained in many ways including correspondence, by telephone by email, by text message, via our website www.saltandwildflowers.com.au, and from third parties. We do not guarantee website links or policy of authorised third parties.
We will use your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This includes, but is not limited to the following:
· Fulfilling our contract with you;
· Contacting you to arrange for the services to be provided;
· Maintaining our relationship with you;
· Responding to requests, enquiries or complaints from you;
· Arranging for payment for services;
· Co-ordinating third parties to ensure they are providing their services to you.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
We take reasonable steps to ensure your information is held securely in either electronic or physical form and to ensure it is protected from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
A. Koivu and M. A. Timmins T/as Salt and Wildflowers will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
A. Koivu & M. A. Timmins T/as Salt & Wildflowers
saltandwildflowers@gmail.com
0430 370 050 - Melissa
0412 814 861 - Alison